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SHIPPING

Our products are handmade in Italy by local artisans and for this reason there could be delays in delivery. If the selected product is not available in stock, delivery may be delayed by up to 30 days.

For purchases with immediate needs, we recommend calling the customer service number +39 06 686761874.

Delivery of items will take place upon full payment of the items ordered. Orders made from a website in a country different from that of the delivery address will not be processed.

DELIVERY TYPES AND TIMES

Express Delivery:

Delivery from Monday through Friday by 6:00 pm for any order placed online.

This service is not available on holidays.

The expected delivery time is between 3 and 7 business days after placing the order.

This delivery service is offered free of charge by Roi du Lac.

Roi du Lac will inform you by email of the progress of your order and you can also contact our Customer service.

DELIVERY CHARGES 

 

Delivery for orders placed online is offered free of charge by Roi du Lac .

GIFTS

All items will be delivered with our signature Roi du Lac packaging.

Receipt and Price:
The receipt (in PDF format) of your order on Roidulac.com will be sent electronically to your email address. The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.

To contact our Customer Service, please consult the "Contact" section of the Site.

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